Yoosee is a free app designed for WiFi Cameras/NVRs which are new generation of smart home products and developed by Gwelltimes. The App uses advanced Cloudlinks P2P network transmission technology, remote monitoring, video calling has never been easier, it’s the best way to engage with family and friends.
Heard the voice tone “Device is online already” , but it shows the connection is failed.
（1）Restart the router and mobile, reset the device and re-add.
（2）Confirm the WIFI can be connected to the Internet stably.
Confirmation method: after connecting to WiFi, open the website with 4G network turned off. Ensure that you can surf online normally.
（3）Change the internet and re-add the camera.
If there is no other WIFI to change, use mobile hot-spot as the router, reset the device and then re-add.
How to reset the camera?
Press the Reset on the camera for 5-10 seconds, it will give a voice tone of “Reset successful” or sharp noise if resetting successfully.
Use the wired connection but can not connect to the camera
（1）Confirm the camera is reset successfully.( Long press Reset more than 10 seconds)
（2）Confirm the mobile WIFI is the same with the one connected by the camera.
（3）Delete the added cameras in the APP.
（4）Confirm the APP has opened the location permission(GPS permission)
（5）Restart the mobile and APP to search the camera.
（6）Confirm that you have set up according to the above operations. If the issue still exists, please contact the seller to return to the factory to repair.
The camera is offline
（1）Remove the memory card, power off and restart router and camera (no need to reset), then confirm whether it can be online.
（2）If the problem still exists, delete the added cameras in the APP, reset the camera and re-add.
（3）When the camera is online, Please confirm the APP and camera firmware is the latest version.
Note: If there is a red spot in the Firmware Update, it means the firmware is upgradable.
The image is always loading when monitoring
（1）Confirm the camera firmware of APP is the latest version.
How to confirm firmware version: open the app—click “settings”—slide to the App bottom and click “Firmware update” and confirm whether it is the latest version.
（2）Remove the memory card, power off and restart the camera (No need to reset), and confirm whether the video display can be loaded.
（3）If the problem still exists, reset the camera and re-add.
（4）Use the WIFI to connect the camera and bring the camera close to the router or change to Wired connection.
（5）If the problem still exists, please contact the seller to return to the factory to repair.
Monitoring is available in WiFi network but failed to work with mobile data.
（1）Confirm the APP and firmware of camera is the latest version
（2）If the problem still exists, please contact customer service in wechat or send email to: firstname.lastname@example.org.
Failed to monitor after changing the router or WIFI password.
（1）Delete the added cameras in the APP.
（2）Restart the router, reset the camera and re-add.
（3）If the problem still exists, use the wire to connect the camera or change the network and re-add.
The App gives the prompt of “The network is busy, please try again later.” when checking “TF card”.
（1） Make sure the phone can monitor the camera.
（2） Confirm that both Yoosee APP and camera firmware are the latest versions.
（3）Take multiple attempts to view “TF card” playback, and if the problem still exists, please “format the memory card” or change a new card.
The monitoring goes black when checking video playback.
（1）Make sure the phone can monitor the camera.If not, please contact the seller to return to the factory for maintenance.
（2）Confirm that both Yoosee APP and camera firmware are the latest versions.
（3） If the problem persists, please format the memory card or change a new card.
（4）If the problem still exists, please contact customer service in wechat or send email to: email@example.com.
There is no video recorded in memory card.
Case 1: The video setting is normal, but there is no video file in the playback.
（1） Enter “recording Settings”, select “manual record”, stop video record and then format the memory card.
Note: The camera does not support memory card of LD brand.
Case 2: when playing back, it prompts “No TF card inserted”
（1）Remove the memory card and insert again.
（2）Plug the card into a similar product or computer to see if it can work properly.
（3）Change a new memory card and use it after formatting.
（4） If the APP format fails, please format it in the computer.
Note: When the computer formats the memory card, the file system selects FAT32. Cards with capacity of more than 64G should be formatted via a computer using third-party tools, such as: partition assistants.
Case 3: “No TF card inserted” is indicated in video setting and “TF card” playback.
（1）Remove the memory card and insert again.
（2） Plug the card into a similar product or computer to see if it can work properly.
（3） Change a new memory card and use it after formatting.
（4） If the problem still exists, please contact the seller for repairing.
Unable to bind a mailbox to get alarm notification
（1）Enter Settings in web mail and start SMTP service.
（2）In the alarm mailbox binding page, input the mailbox user name and password/authorization code.
The alarm picture on the message page cannot be displayed normally.
It is possible that the alarm pictures are failed to be displayed somtimes. We will improve it for future upgrade.
No objects move in front of the camera, but get the motion alert?
（1）Turn down the “Alert Sensitivity” for motion detection.
（2）It’s normal that the alarm is triggered when there is light change or small objects moving in front of the camera.
The mailbox is bound, but the alarm email cannot be received.
（1）Confirm that all alarm settings are on, and the alarm status is set to alert.
（2）Unbind the mailbox, get the SMTP authorization code again and then bind the mailbox.
（3）If the problem still exists, please change the mailbox.
How to share video with friends?
When viewing the monitoring or playing back the video, click the recording icon. After recording, find the corresponding video file and share it.
Storage path of video file:
Android: Mobile file management / gwellvideorec / (user ID number) / (camera ID number)
Iphone: Iphone needs to turn on the permission of APP album. After turning on, the video is saved to the album.
Can not hear the sound from the camera speaker during audio talk.
（1）Confirm that both Yoosee APP and camera firmware are the latest versions.
（2）Turn on the microphone access to the Yoosee APP.
Iphone : phone settings — Yoosee — microphone.
Android: phone settings — privacy — microphone — Yoosee — voice.
（3）The permission of “Two way talk” should be opened for the visitors via the device owner.
（4） If the problem still exists, please contact the seller for repair.